Account Manager / Operations
REMOTE
What we offer
– join the mission to predict & prevent costly destructive behavior patterns (bullying, burnout, aggression, etc.)
– REMOTE – we believe that the quality of one’s work does not depend on what type of food they eat in the evenings – šaltibarščiai or Italian pizza
– co-ownership of Mindletic (we aim to build this together with you as shareholders)
– innovate fast, grow together, own the part you’re passionate about and execute in the most creative ways
– ambitious, curious and passionate team with various experiences in the past – check our LinkedIn
– grow personally by helping others to grow
– variety and ever-changing challenges guaranteed
– focus on positivity and growth in all ways possible
– salary range of 2500 – 4000 EUR (before taxes as a freelancer or employee) + bonuses + company stock options
What will you be doing
– Conduct engaging onboarding & activation events and presentations for our clients.
– Organize monthly events for clients, including finding and negotiating with speakers, signing contracts, and hosting the event.
– Develop monthly written communications featuring science news and valuable EQ training related topics for our clients & end users.
– Hold monthly (mainly online) meetings with our B2B clients to consult them based on their data, maintain close contact, understand their needs, find opportunities and propose ideas for further development of Mindletic, with a focus on upsells and churn prevention.
– Manage the entire customer lifecycle from onboarding to engagement, (re)activation and offboarding.
– Sometimes handle operational tasks such as invoicing, legal matters, accounting, end user customer support to ensure smooth business operations.
– Proactively drive expansion via existing clients, referrals and more.
– Manage research activities such as focus groups, research calls testing new ideas which scale
What are we looking for
– A strong interest and care for science-backed EQ training and mental health are a must.
– Proven ability to host events, consult using science-backed insights and deliver engaging presentations.
– Previous experience in B2B account management is required.
– A constant learning, growth & “YES” attitude towards the unknown and daily new challenges. We are very dynamic, as startups often are!
– A strong sense of ownership with a data-driven mindset.
– Passion for establishing and nurturing long-term deep partnerships.
– Outstanding communication skills in both English and Lithuanian, both written and spoken.
– Attention to detail.
– Previous experience in HR, sales, research, mental health, HR consultancy, psychology, or education is a significant plus.
– Previous experience with remote work and partnership management is a plus.